As the Customer Service Manager, you will be responsible for overseeing the customer service process. Your key responsibilities will include resolving customer complaints brought to your attention and creating policies and procedures to ensure efficient service delivery. You will also be involved in planning the training and standardization of service delivery, as well as selecting and hiring new staff. Monitoring the work of individual representatives and the team will be crucial, along with conducting quality assurance surveys with customers and providing feedback to the staff. Your excellent product knowledge will be essential in enhancing customer support, and you will be expected to maintain a pleasant working environment for your team. Qualifications Required: - Proven experience in a customer service management role - Strong leadership and communication skills - Ability to handle customer complaints effectively - Knowledge of customer service software and databases - Bachelor's degree in Business Administration or relevant field Additional Company Details: (No additional details provided in the job description),
As an Infinity Meta Campus Ambassador (IMCA) Intern in the Delivery function, your main role will be to act as the single point of contact for any issues related to the Infinity Meta app on campus. You will drive the implementation and adoption of the Infinity Meta program among students and provide support to optimize the use of the Meta app for both students and teachers. Your responsibilities will also include conducting training sessions for students and staff on how to use the Infinity Meta app and teacher portal effectively. It will be essential for you to track test and exam schedules to ensure students complete them on time and aim for 100% app engagement, including homework completion and self-learning activities. Key Responsibilities: - Act as the main point of contact for campus-related issues regarding the Infinity Meta app - Drive the implementation and adoption of the Infinity Meta program among students - Provide assistance to students and teachers to optimize the use of the Meta app - Conduct training sessions for students and staff on how to effectively use the Infinity Meta app and teacher portal - Track test/exam schedules to ensure timely completion by students - Ensure 100% app engagement for students, including homework completion and self-learning activities - Monitor student usage of learning tools like videos, flashcards, practice tests, and doubt-solving features - Generate progress reports for stakeholders and collect feedback - Troubleshoot student and teacher issues, escalate when necessary, and provide timely resolutions Qualifications Required: - Bachelor's degree in Technology or equivalent - Proficiency in the regional language and English based on the selected location Training will be provided to familiarize candidates with the Infinity Meta app and its working process. Please note that the internship position offers a stipend of 15,000 per month with a duration of 6 months. Travel allowance will be provided based on the distance traveled from the base campus location, and you will have rotational week-offs.,