Customer Support Executives (Tamil speaking is mandatory)

As the Customer Service Manager, you will be responsible for overseeing the customer service process. This includes resolving customer complaints brought to your attention, creating policies and procedures, and planning the training and standardization of service delivery. You will also be in charge of selecting and hiring new staff, monitoring the work of individual representatives and the team, and conducting quality assurance surveys with customers while providing feedback to the staff. It is essential to possess excellent product knowledge to enhance customer support and maintain a pleasant working environment for your team. Qualifications Required: - Proven experience in a customer service management role - Strong leadership and communication skills - Ability to effectively train and motivate a team - Excellent problem-solving abilities - Proficiency in product knowledge and service delivery standards,