Role: Sales Outreach SpecialistLocation: Technopark, Trivandrum, Kerala (On-Site)Type: Full-Time, Work From OfficeExperience: 0–3 years About Closing GapWe’re a data-driven growth studio that powers client success through targeted outbound campaigns and proactive talent sourcing. As our Sales Outreach Specialist, you’ll spearhead the end-to-end outreach process that fuels both our sales pipeline and candidate funnel. What You’ll Do80% Sales OutreachTarget Research: Curate and maintain a list of 200–300 high-value accounts and decision-makers.Cadence Development: Design, launch, and refine multi-touch email and LinkedIn InMail sequences to maximize engagement.Qualification & Discovery: Follow up on responses via structured emails and short discovery calls to surface qualified opportunities.Meeting Handoff: Coordinate calendars and transition qualified meetings smoothly to our Account Executives.Performance Optimization: Monitor open-rates, response-rates, and meeting-set metrics; execute A/B tests on subject lines, CTAs, and value propositions.Cross-Functional Collaboration: Work closely with Marketing to iterate messaging playbooks and identify new segments or differentiators. 20% Administrative & Talent SupportReporting & Dashboards: Compile weekly outreach metrics, pipeline health snapshots, and forecast updates.Talent Pool Building: Source and engage candidates for client roles—ensuring a robust talent pipeline.Requisition Management: Track open vacancies, highlight pipeline gaps, and maintain active candidate engagement.Passive Outreach: Identify and connect with senior or passive prospects through professional networks and platforms.Feedback Loop: Collect and analyze feedback from candidates and hiring managers to continuously refine both outreach and sourcing processes. What We’re Looking ForExperience: 0–3 years in B2B sales development or lead generation, focused on email/messaging campaigns.Results-Driven: Demonstrated success hitting or exceeding email activity and meeting-setting goals.Communication: Exceptional written skills with the ability to craft clear, compelling outreach copy and follow-ups.Research & Organization: Strong investigative instincts and meticulous attention to detail.Self-Starter: Able to juggle proactive outreach initiatives with timely reporting and sourcing tasks.Tech Savvy: Comfortable with CRM and email-automation platforms.Growth Mindset: Data-driven, coachable, and always iterating for improvement. Why You’ll Love It HereCareer Acceleration: Clear advancement framework with measurable milestones.Structured Coaching: Regular feedback and skill-building sessions on sales and sourcing strategies.Collaborative Culture: Open-door environment with peer recognition and support.Competitive Compensation: ₹1.8 LPA–₹2.75 LPA (based on experience).Impactful Role: Direct ownership of the outreach engine that drives both revenue and talent pipelines. Ready to make an impact? Send your resume and a brief cover note to hannah.grace@theclosinggap.net.

We’re Hiring: Senior Test Engineer (Finacle Experience) - Functional Testing (5+ Years Experience) Location: Trivandrum (GCC travel as needed) We are looking for a detail-oriented and experienced Senior Test Engineer (Finacle Experience) - Functional Testing to join our QA team. The ideal candidate will have hands-on experience in UI and API-based functional testing, preferably within the Finacle Core Banking ecosystem. This role demands strong analytical skills, a solid understanding of banking workflows, and the ability to thrive in an Agile environment. Key Responsibilities: Requirement Analysis & Test Design: Analyze functional requirements, process flows, and business use cases. Design test scenarios and test cases for UI and API workflows. Ensure test cases are mapped to requirements using tools like JIRA, Zephyr, or ALM. UI Functional Testing Execution: Perform manual testing for Finacle modules such as Accounts, Loans, Payments, and CRM. Validate UI components, field rules, and navigation against business rules. Log detailed, reproducible UI defects. API Testing Execution: Conduct API validation using Postman, Swagger, or SoapUI. Validate request-response structures, error handling, and integration with UI workflows. Execute end-to-end test cases involving authentication and data transformations. Defect Management: Raise and document defects in JIRA. Participate in defect triage and coordinate with development teams for resolution. Track and re-test defect fixes. Collaboration and Reporting: Attend daily stand-ups, report progress, and highlight blockers. Maintain test logs and contribute to QA reports. Actively participate in knowledge sharing and process improvement discussions. Process Compliance and Peer Review: Follow QA process standards and documentation practices. Review peer test cases and ensure consistent test coverage. Support test data setup, environment validation, and regression testing. Mandatory Requirements: ISTQB Certification Minimum 5 years of experience in software testing Experience in Agile environments Proficiency with tools like JIRA, ALM, Zephyr, Postman, SoapUI, or Swagger Strong knowledge of UI and API testing Preferred Skills: Experience with Finacle modules (Core Banking, AML, Wealth Management, etc.) Understanding of banking workflows and regulatory compliance Knowledge of Finacle architecture and integration patterns Location: Trivandrum (onsite GCC travel opportunity as per project) If you meet the above criteria and are ready to grow your career in banking technology, we encourage you to apply or refer a qualified professional. Show more Show less

Position: Test Lead / Associate Test Lead Location: Trivandrum | Industry: Retail Banking / Core Banking Systems Open to onsite travel (GCC) and Trivandrum relocation Role Overview We’re seeking a proactive Test Lead / Associate Test Lead to act as the bridge between our onsite banking clients and offshore QA team. You will own day-to-day testing operations, mentor functional and API testers, and ensure end-to-end test readiness across core banking and AML modules. Key Responsibilities Coordinate test planning, execution and defect tracking for Finacle Core Banking (Customer, Accounts, Debit Cards, Treasury) and Oracle FCCM AML Manage and mentor offshore functional and API testing teams Ensure test readiness by reviewing requirements, mapping test cases and managing environments Track execution progress, validate results, and escalate critical issues (Sev1/Sev2) Serve as primary liaison for all testing operations between onsite and offshore teams Support Agile ceremonies (stand-ups, sprint planning, demos) and drive continuous improvement Contribute to test strategy for hybrid/project delivery models Must-Have Qualifications 5+ years of hands-on QA experience in an Agile environment ISTQB and Scrum certifications Proven expertise in functional and API testing of Finacle and/or Oracle FCCM AML Strong communication skills to coordinate across geographically dispersed teams BE/BCA/BSc/MSc/MCA in Computer Science or equivalent Good-to-Have Domain experience in Wealth Management Familiarity with hybrid Agile/Scrum delivery We kindly request that only candidates with hands-on experience in Oracle FCCM apply. Due to specific client requirements, profiles without FCCM experience will not be considered by our ATS. Apply: Send your CV to hr@theclosinggap.net with “ 𝐓𝐞𝐬𝐭 𝐋𝐞𝐚𝐝 (𝐎𝐫𝐚𝐜𝐥𝐞 𝐅𝐂𝐂𝐌) ” in the subject line. Show more Show less

Are you a people person with a passion for building relationships and delivering outstanding service? We’re on the lookout for Client Engagement Specialists — whether you're just starting your journey or already leading the way. At Closing Gap , client success is at the heart of what we do, and we’re growing our team in Trivandrum to serve our clients even better. Ability to speak in Hindi and English. The ideal candidate will be responsible for nurturing client relationships, understanding their business needs, ensuring successful service delivery, and identifying opportunities to grow the account. Ability to speak in Hindi and English. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-term relationships with clients. Act as the main liaison between clients and internal teams. Ensure client satisfaction and manage expectations effectively. Account Growth & Retention: Understand client goals, business challenges, and industry trends. Identify upselling or cross-selling opportunities. Drive renewals and long-term account retention strategies. Coordination & Delivery Oversight: Coordinate with internal teams (projects, support, product) to ensure timely and successful delivery. Monitor the quality of deliverables and ensure they align with client expectations. Handle escalations and resolve issues quickly. Reporting & Communication: Provide regular updates and performance reports to clients. Conduct review meetings and feedback sessions. Maintain documentation of account activities, meetings, and communications. Qualifications: Bachelor’s degree in Business, Marketing, IT, or a related field. 2-6 years of experience in account management, client servicing, or customer success roles. Excellent interpersonal and communication skills. Strong organizational and problem-solving abilities. Ability to manage multiple client accounts simultaneously. Ability to manage a small team of client executives Proficiency in CRM tools (e.g., Salesforce, Zoho, HubSpot) and MS Office/Google Workspace. Apply: Send your CV to hr@theclosinggap.net Show more Show less

Are you a people-first professional with strong communication skills in Hindi and English ? Do you enjoy mentoring others while delivering exceptional service experiences? Closing Gap is expanding, and we’re on the lookout for an Assistant Team Leader – Client Engagement to join our growing team in Trivandrum. This is an ideal opportunity for someone with experience in client servicing or account management, looking to step into a leadership role and make a direct impact on client success. What You’ll Do 🌟 Client Relationship Management Act as the key point of contact for assigned clients. Build lasting relationships based on trust and responsiveness. Ensure smooth communication between clients and internal teams. 📈 Account Growth & Retention Understand client goals and industry context. Spot upselling and cross-selling opportunities. Support renewal and retention initiatives. 🤝 Team Coordination & Delivery Oversight Lead and mentor a small team of client executives. Coordinate with internal departments for smooth and timely delivery. Manage client escalations and ensure resolution. 📊 Reporting & Client Communication Deliver regular performance updates to clients. Lead review meetings and capture client feedback. Maintain clear records of client touchpoints and team updates. What You’ll Need Bachelor's degree in Business, Marketing, IT, or a related field. 2–6 years of experience in client servicing, account management, or customer success. Prior experience in mentoring or leading a small team is a plus. Excellent interpersonal and problem-solving skills. Strong fluency in Hindi and English (spoken & written). Familiarity with CRM tools like Zoho, Salesforce, or HubSpot . Proficiency in Google Workspace or Microsoft Office . 📩 Ready to lead and grow? Send your CV to hr@theclosinggap.net Show more Show less