Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
Bridgexcel
>
Customer Support Executive(International)

Customer Support Executive(International)

Bridgexcel

1 - 3 years

4 - 5 Lacs

gurugram

Posted:1 month ago| Platform:

Apply

Skills Required

blended process customer service customer handling international voice process solving queries query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive (International Voice)

Location:

Shift:

Job Summary:

We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong communication skills, problem-solving ability, and a passion for delivering exceptional customer experiences across global markets.

Key Responsibilities:

Handle customer queries and issues via calls, emails, or chat for international clients.
Provide accurate information and timely resolutions while maintaining service quality standards.
Manage customer escalations effectively with empathy and professionalism.
Document customer interactions, feedback, and resolutions in CRM tools.
Collaborate with internal teams to resolve technical or service-related concerns.
Achieve KPIs including customer satisfaction, first call resolution, and response time.
Maintain up-to-date knowledge of company products, services, and policies.

Key Requirements:

Bachelors degree or equivalent qualification.
Minimum 1 year of experience in international customer support (voice or non-voice process).
Excellent verbal and written communication skills in English.
Ability to handle global customers with cultural sensitivity and patience.
Strong problem-solving and multitasking skills.
Proficiency in MS Office and CRM tools.
Willingness to work in rotational shifts, including night shifts.

Preferred Skills:

Experience with international BPO/outsourcing processes.
Knowledge of ticketing tools like Zendesk, Freshdesk, or Salesforce.
Customer-centric approach with strong interpersonal skills.

More Jobs at Bridgexcel

Recruiting Intern

Gurgaon, Haryana, India

Experience: Not specified

Salary: Not disclosed

Tele Sales Executive

Noida

Experience: Not specified

INR 1 - 2 Lacs

Russian Language Translator

Gurugram

2.0 - 4.0 yrs

INR 8 - 10 Lacs

Social Media Executive

Gurugram

1.0 - 2.0 yrs

INR 1 - 3 Lacs

Recruitment Team Lead (Bulk Hiring)

Gurugram

2.0 - 6.0 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.