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Bridgexcel
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Customer Support Executive(International)

Customer Support Executive(International)

Bridgexcel

1 - 3 years

4 - 5 Lacs

gurugram

Posted:6 hours ago| Platform:

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Skills Required

blended process customer service customer handling international voice process solving queries query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive (International Voice)

Location:

Shift:

Job Summary:

We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong communication skills, problem-solving ability, and a passion for delivering exceptional customer experiences across global markets.

Key Responsibilities:

Handle customer queries and issues via calls, emails, or chat for international clients.
Provide accurate information and timely resolutions while maintaining service quality standards.
Manage customer escalations effectively with empathy and professionalism.
Document customer interactions, feedback, and resolutions in CRM tools.
Collaborate with internal teams to resolve technical or service-related concerns.
Achieve KPIs including customer satisfaction, first call resolution, and response time.
Maintain up-to-date knowledge of company products, services, and policies.

Key Requirements:

Bachelors degree or equivalent qualification.
Minimum 1 year of experience in international customer support (voice or non-voice process).
Excellent verbal and written communication skills in English.
Ability to handle global customers with cultural sensitivity and patience.
Strong problem-solving and multitasking skills.
Proficiency in MS Office and CRM tools.
Willingness to work in rotational shifts, including night shifts.

Preferred Skills:

Experience with international BPO/outsourcing processes.
Knowledge of ticketing tools like Zendesk, Freshdesk, or Salesforce.
Customer-centric approach with strong interpersonal skills.

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