1 - 5 years
3 - 4 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
1. ICICI Direct Platform Excellent Understanding Thorough understanding of ICICI Direct Platform, Product, Features and Processes
2. Bank RM support and service to client Coordination: Assist Bank relationship Manager in handling client queries, documentation.
3. Timely resolution of queries in given TAT: Ensure to resolve queries in given TAT or if not able to resolve then escalate critical cases when needed.
4. Coordination with internal departments : Team should coordinate with internal departments e.g., operation, Product and risk team to ensure smooth and timely closure of pending issues.
5. Training and knowledge sharing : Facilitate training sessions and knowledge sharing within the team for continuous skill enhancement with exhaustive information and data-based maintenance for all queries and resolution.
6. Process improvement and automation support- Identify inefficiencies in daily operation and suggest or support implementation of process automation tools or improved workflows.
ICICI Securities
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