Key Responsibilities Customer Interaction: Provide timely and accurate assistance to customers via phone, email, or chat, addressing inquiries related to product features, usage, and troubleshooting. Issue Resolution: Efficiently diagnose and resolve product-related issues, coordinating with technical teams when necessary to ensure customer satisfaction. Product Knowledge: Maintain up-to-date knowledge of product specifications, features, and common issues to offer informed support. Documentation: Accurately record customer interactions, feedback, and resolutions in the CRM system to maintain comprehensive service records. Feedback Collection: Gather customer feedback to identify recurring issues and collaborate with product teams to suggest improvements. Team Collaboration: Work closely with sales, technical support, and logistics teams to ensure seamless service delivery and customer satisfaction. Desired Skills & Qualifications Technical Proficiency: Familiarity with basic electronics and appliance functionalities; ability to troubleshoot common issues. Industry Experience: E-commerce, Retail, Consumer Durable Electronics

More Jobs at World Goods Marketplace

Graphic Designer

Mumbai

1.0 - 3.0 yrs

INR 3 - 5 Lacs

Customer Support Executive

Mumbai

Experience: Not specified

INR 2 - 4 Lacs

Performance Marketing Executive

Mumbai

1.0 - 4.0 yrs

INR 3 - 6 Lacs

Online Sales Manager

Mumbai

3.0 - 7.0 yrs

INR 5 - 9 Lacs

Sales Executive

Aurangabad

2.0 - 5.0 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Satisfaction Interview Now

My Connections World Goods Marketplace

Download Chrome Extension (See your connection in the World Goods Marketplace )

Download Now

World Goods Marketplace

6 Jobs

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Customer Support Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at World Goods Marketplace

Mock Interview

Download Chrome Extension (See your connection in the World Goods Marketplace )

RecommendedJobs for You

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Bookmarks

Personal Settings

Customer Support Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at World Goods Marketplace