Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Guru AI insights for smarter career decisions

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Home
>
Jobs in Gurugram
>
Firstsource
>
Customer Support Executive

Customer Support Executive

Firstsource

1 - 5 years

2 - 4 Lacs

Gurugram

Posted:2 hours ago| Platform:

Apply

Skills Required

International Voice Process Uk Voice Process UK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: 1) Manage large amounts of incoming phone calls 2) Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 3) Escalate customer service issues, if required 4) Update and process information accurately into the case management system(s) and spreadsheets 5) Provide support to other teams tasked with resolving complex issues 6) Clear Communication - during all conversations with customers over the phone or email, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world 7) Follow communication procedures, guidelines, and policies 8) Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration 9) Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group 10) Perform non-phone tasks whenever required - mailing, printing, copying, filing, report preparation, job aids Notes: All rounds are virtual. Send your resume on mail akshat.abhishek@firstsource.com

More Jobs at Firstsource

International Voice Process Executive

Mumbai Suburbs, Mumbai (All Areas)

Experience: Not specified

INR 2 - 4 Lacs

International Voice Process Executive

Mumbai Suburbs, Mumbai (All Areas)

Experience: Not specified

INR 2 - 4 Lacs

Process Excellence Manager

Chennai

11 - 18 yrs

INR 15 - 20 Lacs

Customer Service Representative

Delhi NCR, Delhi, Gurgaon

1 - 3 yrs

INR 1 - 3 Lacs

Team Lead - Claims Adjudication

Chennai

4 - 9 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start International Voice Process Interview Now

My Connections Firstsource

Download Chrome Extension (See your connection in the Firstsource )

Download Now

Firstsource

www.firstsource.com/

Business Process Outsourcing (BPO)

Mumbai

30,000+ Employees

368 Jobs

Key People

K. S. Raghunandan

CEO
Krishan Sagar

Group CFO
Shikha Suri

Chief Marketing Officer
Vinay Kumar

Chief Operating Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Customer Support Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Firstsource

Mock Interview

Download Chrome Extension (See your connection in the Firstsource )

RecommendedJobs for You

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Bookmarks

Personal Settings

Customer Support Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Firstsource