Posted:1 month ago|
Platform:
On-site
Full Time
• Respond to customer queries in a timely and accurate way, via phone, email, chat.
• Monitor customer complaints on social media and reach out to provide assistance.
• Proficiency in using CRM software.
• Ability to multi-task and prioritize tasks effectively.
• Connecting with customers on calls as and when required.
• 1-2 years’ Experience as a Customer Support Specialist or similar CS role
• Familiarity with D2C industry is a plus.
• Strong communication skills, including active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and escalate tactfully.
• Ability to multitask, manage time, and prioritize.
• Ability to work individually and as a team member.
• Handled 150 connected calls (AHT 50 sec) in a day.
5.5 Days Working, Rotational Off
• Competitive salary + perks in a high-impact role
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