About Us WE’RE HERE TO BRING DELIGHT TO THE WORLD OF WELLNESS What’s Up Wellness is a fast-growing company working to bring simplicity and delight to the world of wellness. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can’t have happy without healthy. And isn’t true happiness where it’s at? So we’ve made it our personal mission to help people make healthy choices by making it easier than ever for them to get better nutrition into their daily lives. We’re super passionate about the work that we do and we’re on the hunt for a fellow self-starter to join our ambitious bunch. We hope you’ll indulge us as we toot our own horn a little. We got off to a fast start and have already been funded with some of the most amazing D2C disruptors in the country. As you can imagine we need more rock stars to help us continue the pace as we have high hopes for our future. Website : www.whatsupwellness.in Instagram : @whatsupwellness.in We at What's Up Wellness are looking for an enthusiastic individual to join our growing team as a Customer Support Executive who will consistently achieve elevated levels of customer satisfaction and excel in assuming complete accountability for ensuring our customers' delight. Responsibilities. Respond to customer queries in a timely and accurate way, via phone, email, chat. Monitor customer complaints on social media and reach out to provide assistance. Proficiency in using CRM software. Ability to multi-task and prioritize tasks effectively. Connecting with customers on calls as and when required. Experience 1-2 years experience as a Customer Support Specialist or similar CS role Familiarity with Ecommerce industry is a plus. Strong communication skills, including active listening and clear articulation. Ability to solve problems, alleviate conflicts, and escalate tactfully. Ability to multitask, manage time, and prioritize. Ability to work individually and as a team member. Handled 150 connected calls (AHT 50 sec) in a day. Work from office Location - Sohna Road, Gurgaon, sector 47 Shift - 10:00 AM to 7:00 PM 5.5 Days Working , Monday fixed Off ( Split week off) Drop in your resume at deepali@whatsupwellness.in Show more Show less

About Us: What’s Up Wellness is transforming the health & wellness industry with our premium, easy-to-consume gummy supplements. Ranked #2 by Inc42 as India’s fastest-growing D2C brand, we are committed to delivering holistic wellness experiences. Join us in our mission to make wellness fun and accessible! We are looking for an Assistant Marketplace Manager to support our online marketplace operations, optimize listings, coordinate with partners, and drive growth across platforms. Roles & Responsibilities Develop and implement strategic plans for marketplace selling, covering listing optimization, product promotions, customer service, and vendor management. Monitor and manage product listings across multiple marketplaces to ensure accuracy and consistency, and build scalable systems for efficient management. Analyze marketplace data, track sales trends, and assess competitive pricing to drive informed decisions and enhance sales performance. Oversee customer reviews and ensure prompt resolution of issues to maintain high levels of customer satisfaction. Stay updated on marketplace policies and ensure full compliance with platform requirements. Execute SEO and advertising strategies/ performance marketing on marketplace platforms to improve product visibility and rankings. Collaborate with the marketing team on product content creation and promotional campaigns. Requirements Minimum 2 year of experience managing online marketplaces for a D2C brand. Prior experience in the Health & Wellness sector is a strong advantage. Proficiency in platforms such as Amazon, Flipkart, and other marketplace tools. Solid understanding of SEO and ability to interpret and act on data analytics. Excellent communication and customer service capabilities. Eagerness to learn, take initiative, and grow with the company. Strong problem-solving abilities and a proactive mindset. Why Join Us? Be part of India’s fastest-growing D2C brand in wellness 🚀 Work in a dynamic, fast-paced environment with a young, passionate team Ownership & growth opportunities Competitive salary + perks in a high-impact role 💼 Shape the future of innovative health & wellness products Show more Show less