Customer Support Executive - Voice Process (International)

Al Ghurair Group

1 - 3 years

3 - 4 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

customer support inbound voice telecom mobility ecommerce customer experience voice process communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

Key Responsibilities

Handle inbound and outbound customer calls from international customers.
Provide accurate information and first-contact resolution for all inquiries.
Maintain empathy, professionalism, and patience throughout every interaction.
Document call outcomes, feedback, and escalations in the CRM system.
Meet performance metrics including AHT, Quality, and CSAT.
Follow process guidelines, scripts, and company policies consistently.
Collaborate with internal teams to ensure timely issue closure.

Requirements

Education: Minimum Graduate in any discipline.
Experience: Minimum 1 year of experience in Voice-based International Customer Support.
Language Skills: Excellent verbal communication in Hindi/Urdu and good command of English.
Technical Skills: Basic computer knowledge and familiarity with call centre tools.
Strong interpersonal, problem-solving, and active listening skills.
Flexibility to work in a 247 rotational shift (5 days working).

Preferred Skills

Prior experience in International BPO / Mobility / Telecom / E-commerce domains.
Customer-first approach and ability to handle pressure or escalations.
Team-oriented, positive, and self-motivated attitude.

What We Offer

5 Days Working, rotational shifts (247).
Attractive salary + incentive structure.
Growth-oriented culture with ongoing learning opportunities.
Work in a premium international customer support environment in Gurugram.

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