Role Overview We are seeking a confident and empathetic Voice Support Executive to handle our International Voice Process. The candidate should possess excellent communication skills in Hindi/Urdu and working proficiency in English, with the ability to manage customer calls effectively and professionally. Key Responsibilities Handle inbound and outbound customer calls from international customers. Provide accurate information and first-contact resolution for all inquiries. Maintain empathy, professionalism, and patience throughout every interaction. Document call outcomes, feedback, and escalations in the CRM system. Meet performance metrics including AHT, Quality, and CSAT. Follow process guidelines, scripts, and company policies consistently. Collaborate with internal teams to ensure timely issue closure. Requirements Education: Minimum Graduate in any discipline. Experience: Minimum 1 year of experience in Voice-based International Customer Support. Language Skills: Excellent verbal communication in Hindi/Urdu and good command of English. Technical Skills: Basic computer knowledge and familiarity with call centre tools. Strong interpersonal, problem-solving, and active listening skills. Flexibility to work in a 247 rotational shift (5 days working). Preferred Skills Prior experience in International BPO / Mobility / Telecom / E-commerce domains. Customer-first approach and ability to handle pressure or escalations. Team-oriented, positive, and self-motivated attitude. What We Offer 5 Days Working, rotational shifts (247). Attractive salary + incentive structure. Growth-oriented culture with ongoing learning opportunities. Work in a premium international customer support environment in Gurugram.
Role Overview We are looking for enthusiastic and customer-focused professionals to join our International Chat Support team. The ideal candidate should have exceptional written and verbal English communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for helping customers. Key Responsibilities Handle customer queries via chat and provide prompt, accurate, and courteous responses. Deliver excellent service experience while maintaining brand tone and professionalism. Identify customer needs and provide appropriate solutions or alternatives. Maintain customer interaction logs and update information accurately in the CRM system. Ensure adherence to quality standards, SLAs, and response accuracy. Collaborate with internal teams for issue resolution when needed. Strive to achieve individual and team performance targets. Requirements Education: Minimum Graduate in any discipline. Experience: Minimum 1 year of experience in Chat-based International Customer Support. Language Skills: Excellent written and verbal English communication. Technical Skills: Good typing speed and comfort with CRM/ticketing tools. Strong problem-solving, empathy, and time-management skills. Willingness to work in a 247 rotational shift (5 days working). Preferred Skills Prior experience in E-commerce, Mobility, Telecom, or Global Support processes. Customer-centric attitude and ability to work under pressure. Excellent attention to detail and communication etiquette. What We Offer 5 Days Working with rotational offs. Dynamic, international work environment. Competitive salary with performance-based incentives. Structured training programs and career growth opportunities. Modern office setup located in Gurugram with employee-friendly facilities.
About the Role We are looking for a hands-on Tech Lead who will drive backend engineering design, architecture, development, and team execution You will actively code while mentoring and guiding a team of developers to deliver scalable, high-performance services Key Responsibilities Lead and mentor a backend team of 34 engineers, providing technical direction and code reviews Architect, design, and implement distributed backend services with high availability and reliability Own the end-to-end lifecycle of features from requirement gathering to production deployment and monitoring Collaborate closely with Product, DevOps, and Frontend teams to ensure alignment on technical solutions Ensure high code quality, maintainability, and engineering best practices across the team Troubleshoot production issues and take part in on-call rotation when required Drive continuous improvement in performance, scalability, and system stability Contribute to hiring, onboarding, and performance evaluation of team members Required Technical Skills Strong experience in Backend Development using Java and Node js Expertise in designing and consuming REST APIs and familiarity with microservice architectures Solid experience with PostgreSQL and MongoDB (schema design, performance tuning) Hands-on experience with Redis (caching, pub/sub) Working knowledge of Kafka (message streaming, producer/consumer design patterns) Experience with containerized deployments using Docker, and familiarity with CI/CD workflows Understanding of distributed system concepts like CAP theorem, eventual consistency, and fault tolerance Preferred Skills Experience with cloud platforms (AWS) Familiarity with monitoring tools (e g Datadog) Exposure to Domain-Driven Design (DDD) and Event-Driven Architectures Soft Skills Strong ownership and accountability with a product-first mindset Excellent communication and stakeholder management Ability to balance hands-on coding with leadership and mentorship Problem-solving attitude with a focus on delivering outcomes, not just output