✅ Job Summary:We are hiring a dedicated Customer Support Executive (Female) to handle all customer service communication in a centralized way. She will manage incoming calls, register service complaints, assign tasks to engineers, follow up on resolutions, and ensure service quality through customer feedback. This role is key to ensuring high-quality after-sales service and streamlining operations. 🧩 Key Responsibilities: 📞 1. Call Handling & Complaint RegistrationAttend all incoming customer calls (via company service number). Log every complaint and query in Google Sheets or CRM. Also receive internal calls forwarded by engineers or company staff. 🛠️ 2. Complaint Assignment & TrackingAssign complaints to available engineers as per location/workload. Maintain a tracker for all assigned complaints with time of allocation. Track complaint status (Pending, In Progress, Resolved). 📋 3. Daily Office ReportingWhen engineers return, collect: Filled challans Customer feedback forms Details of each resolved complaint Update all details in the sheet daily. ☎️ 4. Customer Feedback Follow-upCall customers after complaint resolution for feedback. Record satisfaction level, issues (if any), and remarks. Cross-verify data given by engineers to ensure service accuracy. 📈 5. Engineer Performance MonitoringMaintain performance tracker per engineer (e.g., no. of complaints, response time, resolution time, customer feedback). Ensure engineers follow SOPs (proper dress code, ID cards, punctuality, polite behavior, etc.). 🎯 Ideal Candidate Profile:Gender: Female (as per organizational preference) Experience: Minimum 1 year in customer service, preferably in a service-based business. Skills: Excellent communication (Hindi/Marathi; English is a plus) Basic Excel/Google Sheets knowledge Time management and coordination Polite, patient, and process-oriented

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Customer Support Executive

Satpur, Nashik

Experience: Not specified

INR 0 - 0 Lacs

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