Customer Support Executive

0 years

0 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive – Night Shift

(Australian-Based eCommerce Company)

We are an Australian-based eCommerce company looking for a Customer Support Executive (Night Shift) to support our customers during Australian business hours. This role is ideal for candidates who are comfortable working night shifts and delivering high-quality customer service across email, live chat, and ticketing systems.

Key Responsibilities

  • Handle customer enquiries via email, live chat, and support tickets during night shift hours
  • Provide accurate order status updates, shipping information, and resolution timelines
  • Coordinate with internal teams (design, production, dispatch) to resolve customer queries efficiently
  • Assist with order changes, size updates, artwork clarifications, and payment confirmations
  • Manage after-sales issues such as delivery delays, missing items, size concerns, or incorrect orders
  • Maintain clear and accurate notes in the ticketing system
  • Follow internal escalation processes for urgent or complex cases
  • Proactively follow up with customers to ensure timely resolution
  • Ensure all communication aligns with the company’s professional brand tone

Shift Details

  • Night Shift (aligned with Australian business hours)
  • Full-time | In-office

What We Offer

  • Full training and structured onboarding
  • Stable night-shift role with long-term growth opportunities
  • Supportive team environment
  • Opportunity to work with a fast-growing Australian eCommerce brand

Job Types: Full-time, Permanent, Fresher

Work Location: In person

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