Customer Support Executive

Hi, we are hiring.

Location:

Role Overview

We are seeking a dedicated and customer-centric Support Executive to join our team. The primary focus of this role is to provide exceptional support to our end-customers, ensuring their satisfaction with our loan against mutual funds products and services.

Key Responsibilities and Accountabilities (KRAs)

1. Customer Support

• Serve as the primary point of contact for customers seeking assistance
• Provide prompt, accurate, and friendly responses to customer inquiries via phone, email,
• and chat
• Guide customers through the loan application, disbursement, and repayment processes
• Address customer concerns and complaints with empathy and professionalism

2. Problem Resolution

• Troubleshoot and resolve customer issues related to loan applications, disbursements, and
• repayments
• Escalate complex issues to appropriate internal teams and follow up to ensure timely
• resolution
• Maintain a comprehensive knowledge base of common issues and their solutions

3. Product Education

• Explain Volt Money's loan against mutual funds products and services to customers
• Provide information on loan terms, interest rates, and repayment options
• Assist customers in understanding their loan statements and account details

4. Customer Onboarding

• Guide new customers through the account creation and verification process
• Assist customers in completing their loan applications accurately
• Ensure customers understand the documentation requirements and loan approval process

5. Feedback and Reporting

• Collect and document customer feedback for product and service improvements
• Maintain accurate records of all customer interactions and their outcomes
• Compile regular reports on common customer issues, resolution times, and satisfaction levels

Qualifications and Skills

• Bachelor's degree in any field; degree in Finance or Business Administration is a plus
• 2+ years of experience in customer support, preferably in the financial services sector
• Basic understanding of mutual funds and loan products
• Excellent communication skills in English and Hindi; knowledge of other regional languages is a plus
• Strong problem-solving and analytical skills
• Proficiency in using customer support software and MS Office suite
• Ability to work in shifts, including weekends, as per business requirements

Personal Attributes

• Patient and empathetic with a strong customer-service orientation
• Ability to explain complex financial concepts in simple terms
• Detail-oriented with excellent organizational skills
• Quick learner with the ability to adapt to new technologies and processes
• Team player with the ability to work collaboratively in a fast-paced environment
• Passion for fintech and interest in the financial services industry

What We Offer

• Competitive salary and performance-based incentives
• Opportunities for professional growth and development
• Comprehensive training program to set you up for success
• Collaborative and innovative work environment

• Free lunch daily for our employees

If anyone Interested Please Email your resumes

E Mail: dheekshitha.xms@gmail.com