Customer Support Executive

2 - 5 years

3 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, we are hiring.

Location:

Role Overview

We are seeking a dedicated and customer-centric Support Executive to join our team. The primary focus of this role is to provide exceptional support to our end-customers, ensuring their satisfaction with our loan against mutual funds products and services.

Key Responsibilities and Accountabilities (KRAs)

1. Customer Support

  • Serve as the primary point of contact for customers seeking assistance
  • Provide prompt, accurate, and friendly responses to customer inquiries via phone, email,
  • and chat
  • Guide customers through the loan application, disbursement, and repayment processes
  • Address customer concerns and complaints with empathy and professionalism

2. Problem Resolution

  • Troubleshoot and resolve customer issues related to loan applications, disbursements, and
  • repayments
  • Escalate complex issues to appropriate internal teams and follow up to ensure timely
  • resolution
  • Maintain a comprehensive knowledge base of common issues and their solutions

3. Product Education

  • Explain Volt Money's loan against mutual funds products and services to customers
  • Provide information on loan terms, interest rates, and repayment options
  • Assist customers in understanding their loan statements and account details

4. Customer Onboarding

  • Guide new customers through the account creation and verification process
  • Assist customers in completing their loan applications accurately
  • Ensure customers understand the documentation requirements and loan approval process

5. Feedback and Reporting

  • Collect and document customer feedback for product and service improvements
  • Maintain accurate records of all customer interactions and their outcomes
  • Compile regular reports on common customer issues, resolution times, and satisfaction levels

Qualifications and Skills

  • Bachelor's degree in any field; degree in Finance or Business Administration is a plus
  • 2+ years of experience in customer support, preferably in the financial services sector
  • Basic understanding of mutual funds and loan products
  • Excellent communication skills in English and Hindi; knowledge of other regional languages is a plus
  • Strong problem-solving and analytical skills
  • Proficiency in using customer support software and MS Office suite
  • Ability to work in shifts, including weekends, as per business requirements

Personal Attributes

  • Patient and empathetic with a strong customer-service orientation
  • Ability to explain complex financial concepts in simple terms
  • Detail-oriented with excellent organizational skills
  • Quick learner with the ability to adapt to new technologies and processes
  • Team player with the ability to work collaboratively in a fast-paced environment
  • Passion for fintech and interest in the financial services industry

What We Offer

  • Competitive salary and performance-based incentives
  • Opportunities for professional growth and development
  • Comprehensive training program to set you up for success
  • Collaborative and innovative work environment
  • Free lunch daily for our employees


If anyone Interested Please Email your resumes

E Mail: dheekshitha.xms@gmail.com

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