Customer Support Executive

Customer Success Associate Job Description About Us Join our dynamic team, a leader in customer engagement and technology-driven support solutions, based in Gurgaon, Haryana. We are seeking passionate and motivated individuals to deliver exceptional customer experiences through voice and chat support. Job Details Position: Customer Success Associate Work Mode: Work From Office Location: Ground & 1st Floor, DLF Galaxy Tower, Block A, Sector 30, Gurugram, Haryana - 122001 Salary: Up to ₹37,000 CTC (depending on experience and role) Working Days: 5 Days Working (Rotational Shifts & Weekly Offs) Hiring Zone: Candidates residing within 20 KM of the office preferred Open Positions: 65 Qualifications & Skills Education: Graduate/Undergraduate (both may apply) Skills Required: • Excellent communication skills in English • Strong verbal fluency for voice processes • Basic technical knowledge and troubleshooting ability (preferred for chat roles) • Customer-centric attitude and problem-solving mindset Key Responsibilities • Handle customer queries effectively via voice and chat channels • Provide clear, professional, and empathetic communication • Ensure timely resolution and customer satisfaction • Collaborate with team members to maintain service quality standards Interview Process HR Screening Round Operations Round Versant Test (for voice roles) Benefits & Perks • Both-side cab facility for convenient commuting • Rotational shifts with flexible weekly offs • Career growth and skill enhancement opportunities • Supportive work culture with international exposure Why Join Us? • Be part of a vibrant, fast-growing organization focused on excellence in customer service • Opportunity to develop professional communication and client-handling skills • Competitive compensation and performance-based incentives To Apply Send your updated resume on WhatsApp – 9711322872 (text only).