Posted:3 weeks ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Company Overview


Texila American University Consortium (TAU-C) is a global educational conglomerate encompassing Texila American University – Guyana, Texila American University – Zambia, Texila Educare Healthcare & Technology Enterprises Pvt. Ltd., Distance & Blended Learning Programs, Texila Medicare, Texila International Journal, Texila e-Conference, Taksha Smart Labz, Texila Leadership Academy, CXC Academy, and Texila e-Learning. Together, TAU-C and its subsidiaries serve over 4,500 students from 70+ countries, offering a wide range of full-time and part-time programs.


Key Responsibilities:


  • Respond promptly and professionally to customer inquiries via email, chat, and phone.
  • Resolve customer complaints efficiently while maintaining a positive attitude.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Collaborate with internal teams to address product/service issues.
  • Provide product/service guidance and support to customers.
  • Identify opportunities to enhance customer experience and suggest improvements.


Required Skills & Qualifications:


  • Male candidates preferred.
  • Willingness to work night shifts.
  • Bachelor’s degree or equivalent experience.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Empathy and a customer-first mindset.
  • Familiarity with CRM systems is a plus.


How to Apply:


If you’re passionate about helping customers and delivering excellent service, we’d love to hear from you! Apply now through LinkedIn or email your resume to [careers@tauedu.org].


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