Customer Support Executive

As a Customer Support Representative at our company, you will play a crucial role in providing excellent service to our customers. Your responsibilities will include: - Providing step-by-step guidance to customers to resolve issues or navigate our products and services. - Responding to customer inquiries through various channels such as phone, email, and live chat with professionalism. - Addressing customer feedback and concerns with empathy and a high level of professionalism. - Collaborating with cross-functional teams to ensure timely resolution of customer issues. - Handling a high volume of customer contacts while maintaining top-quality service. - Identifying common customer issues and recommending improvements to enhance their overall experience. - Keeping accurate records of customer interactions using our customer support software. - Contributing to the development of customer support materials and resources. Qualifications required for this role: - Bachelor's degree is preferred. Location: - Pimpri-Chinchwad, Maharashtra Please note that this is a full-time, permanent position and we welcome freshers to apply. The work schedule is during the day shift with the benefit of a flexible schedule. The work location is in person. Thank you for considering a career with us.,