Posted:4 days ago|
Platform:
Work from Office
Full Time
Respond to customer inquiries regarding products, orders, returns, and services
Resolve customer complaints with empathy and efficiency Maintain a high level of product knowledge to assist customers accurately Escalate complex issues to the appropriate departments when necessary Document customer interactions and feedback in the CRM system Collaborate with internal teams (sales, logistics, warehouse) to ensure customer satisfaction Stay updated on company policies, promotions, and product changes Prepare and share operational reports with internal stakeholders and clients, offering insights and recommendations Ensure accurate documentation and strict adherence to client-specific guidelines and compliance standards Identify and drive process improvement and automation opportunities to enhance operational efficiency and customer experience.
Regards
Tata Consultancy Services
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