Key Responsibilities: Communication Management: Handle inbound and outbound calls, emails, and chat inquiries with a focus on quality and brand tone. Conflict Resolution & Coordination: Act as the primary point of contact for customer issues (e.g., delivery delays, product defects, or assembly queries). Coordinate effectively with the Logistics, Sales departments to ensure swift resolutions. Lead Conversion & Business Maximization: Proactively engage with potential customers interested in furniture pieces. Use persuasive communication to encourage showroom visits or schedule consultations with the Business Development (BD) team. Customer Guidance: Provide detailed product information, pricing, and material specifications to assist customers in their buying journey. CRM Maintenance: Accurately document all customer interactions and lead statuses in the CRM system to ensure seamless follow-ups. Note: Preferably Furniture / interiors industry

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Customer Support Executive