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Customer Support Executive

Customer Support Executive

Searchev

3 - 8 years

3 - 6 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Helpdesk Customer satisfaction Customer Support Executive Customer service Electricals

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Job Type

Full Time

Job Description

We want an expert Support Executive who is customer-focused, solution-driven driven and knowledgeable SE to join our team. He or she will be the client s first point of contact, interacting largely over the phone, analysing and resolving their questions and concerns. They should have excellent communication skills, problem-solving abilities, and a genuine desire to help customers by giving top-notch service. Key Responsibilities: Handle incoming customer calls with quick and effective solutions. Understand issues and provide answers or escalate when needed. Record customer interactions and feedback accurately. Follow up to ensure customer satisfaction. Stay updated on products and services by working with internal teams. Maintain a polite and professional tone at all times. Key Skills Qualifications: bachelors degree in any discipline. 1-3 years of experience in customer service or helpdesk roles. Proficient in English verbal communication, strong listening skills, and professional call handling skills.

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