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Jobs in Bengaluru, Karnataka
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ReadyAssist
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Customer Support Executive

Customer Support Executive

ReadyAssist

1 years

0 Lacs

Bengaluru, Karnataka

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

English Communication skills Time management

Work Mode

On-site

Job Type

Full Time

Job Description

Permanent, Full Time | Experience: 1-4 years

Job No. RA003 | HSR Layout, Bangalore

Job Description

Position Overview:
The objective of Customer Support Intern focuses to address the customer query, concerns and update regarding the real time orders with topnotch customer experience.

Responsibilities:

Overall responsible for creating orders in dashboard
Addressing customers queries, complaints and requests regarding the real time order or existing orders
Regularly interact with customers, internal ground team and vendors to have handy details about the orders
Proactively handle any objections or issues that arise during the conversion process to facilitate a smooth transition.
Handling the first level escalation
Convert the on-demand customers order on call

Qualifications:

Effective time management skills to handle a high volume of calls both in-bound & out-bound and follow- ups efficiently.
Demonstrate strong abilities in both verbal communication and active listening.
Mandatory fluency in English, Hindi and Kannada. Knowledge of any south Indian Language is considered as an added advantage.
Being a individual role player.
Willingness to work in rotational shifts and rotational week-off
Education is not constraint

Why Join Us:

Be a part of mission driven organization contributing to a sustainable future
Work on cutting edge AI driven business solutions

About ReadyAssist:
ReadyAssist is one of India’s largest digital roadside assistance and vehicle lifecycle management company, offering 24/7 services including towing, on-spot repairs, emergency support, doorstep accessory fitment, and retro-fitment solutions. Under the brand name CNGFirst, we operate India’s largest network of certified centers for converting petrol/diesel vehicles into CNG. Currently we expanded into motor insurance claims and investigation, with a mission to simplify the claims experience through efficient processes, fair settlements, and fraud detection. Join us and be part of a purpose-driven, fast-scaling team that’s shaping the future of mobility and digital insurance claims in India. We currently operate across 700+ districts in the country, serving individuals, fleet owners, OEM’s, insurance companies and enterprise clients through our tech-enabled platform.

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Customer Support Executive