Customer Support Executive

1 - 3 years

0 Lacs

Posted:4 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location: Gurgaon Shift: US Shift Process: Inbound Voice We are looking for an experienced Customer Service Representative (CSR) who is responsible for providing high- quality customer support through inbound voice calls, primarily handling customer inquiries, resolving issues, Managing incoming calls and customer service inquiries Identifying and assessing customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

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