Customer Support Executive - Non-voice

As a Junior Analyst at unifyCX, you will be the frontline hero for customers, assisting them with Import/Export/Deletion of data to and from TransactionPro. This role provides hands-on experience in troubleshooting and customer support through live chat, calls, and emails in a fast-paced environment. **Key Responsibilities:** - **Customer Interaction:** - Provide excellent customer service to international clients via live chat, call, and email, resolving accounting issues promptly. - **Troubleshooting & Problem Solving:** - Apply strong troubleshooting skills to efficiently resolve issues. - **Collaboration:** - Work closely with other departments to escalate and resolve complex issues. - **Feedback Loop:** - Collect and relay customer feedback for product and service improvements while maintaining professionalism in communications. **Required Qualifications:** - Bachelors degree in Accounting, Finance, Business Administration, Information Systems, or related field. - Additional certifications in QuickBooks, data management, or accounting software are a plus. - Skills in call handling, customer service, efficient computer usage, and excellent verbal and written communication in English. At unifyCX, you will work in 9-hour shifts with fixed timings, collaborate with a dynamic team, and contribute to a supportive culture that values innovation and continuous learning. This role offers a clear career progression path from Analyst to Team Manager, providing a comprehensive learning experience in QuickBooks accounting and customer service. If you are passionate about technology, customer support, and problem-solving, join us at unifyCX as an Analyst to make an immediate impact, grow your skills with leading accounting tools, and thrive in a stable and flexible work environment.,