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Job Description

Job Description: Sales Executive Role: Sales Executive Work Location: Mangalore Shift: 9 hours per day, in early morning shifts Work from office role - About Us: unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Role Overview: As a Sales Analyst, you will play a crucial role in managing the sales pipeline end-to-end—consulting with potential leads, qualifying them, and converting them into loyal customers. Your role emphasizes a consultative approach via phone, chat, and email. You will be part of a young and energetic team and will receive full training, making this ideal even for those from non-technical backgrounds Required Qualifications: Education: BE, BTech, MCA, BCA, BSc Computers, MSc computers and BCOM with computers Skills: o Excellent interpersonal and communication skills (English) o Inquisitive mindset with a desire to exceed goals o Passion for technology and collaboration o Willingness to follow a structured work schedule Key Responsibilities: o Interact with potential customers via phone, chat, and email using a consultative sales approach o Identify customer needs, pitch relevant solutions, and close deals o Build and manage sales pipelines through disciplined follow-ups and cadences o Meet 100% of the revenue target and other KRAs o Understand the competition and suggest strategies to gain competitive advantage o Collaborate with support, product management, and marketing teams to address customer concerns and gather feedback Career Progression: This role offers a clear path for career advancement: Sales Analyst -> Senior Analyst -> Coach/SME/Specialist➔ Team Lead ➔ Team Manager Alternative paths include Trainer, WFM analyst and other specialized roles. This job profile offers a comprehensive learning experience, blending technical knowledge with sales and customer service, preparing you for a successful career in technical sales and beyond. Work Environment: Shifts: 9-hour shifts. The various shifts timings are: Starts at 03:30am-12:30pm, 04:30am-13:30pm, 05:30am-14:30pm, 06:30am-15:30pm, 07:30am-16:30pm Sales Job: Inside sales only (no cold calling/fieldwork) Team: Work as part of a dynamic team in a supportive, growth-oriented environment. Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement. Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible Why Join Us? Impactful Work: Make a real difference by helping customers solve their technical problems. Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company. Supportive Team: Join a team that values your contributions and supports your growth. If you are passionate about technology, Sales and enjoy helping others, we would love to have you on our team as a Sales Analyst