Customer Support Executive - Non-voice unifyCX

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Junior Analyst at unifyCX based in Mangalore, you will be an essential part of our team dedicated to providing exceptional customer support for our clients. unifyCX is a globally recognized Business Process Outsourcing company that leverages advanced AI technologies to enhance the customer experience and operational efficiency. With a strong presence in multiple countries, we are committed to innovation and excellence in our services. In this role, your primary responsibility will be to assist customers with issues related to Import/Export/Deletion of data to and from TransactionPro. You will engage with international clients through live chat, calls, and emails, offering solutions and guidance in a fast-paced environment. This position presents an excellent opportunity to gain hands-on experience in troubleshooting and customer support across all support channels. To qualify for this role, you should hold a Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or a related field. Candidates with degrees in Computer Science, Data Analytics, or IT, along with relevant experience, will also be considered. Additional certifications in QuickBooks, data management, or accounting software would be advantageous. Key qualifications for this position include excellent typing skills, experience in call handling and customer service, knowledge of keyboard shortcuts, efficient computer usage, and strong verbal and written communication skills in English. Critical thinking, effective troubleshooting under pressure, patience, empathy, and a positive attitude when dealing with customers are essential traits for success in this role. As part of your responsibilities, you will provide exceptional customer service, resolve accounting issues promptly, collaborate with other departments to address complex issues, and collect customer feedback to enhance our products and services. This role offers a clear path for career progression, starting from Analyst to Senior Analyst and Team Manager, providing a comprehensive learning experience in QuickBooks accounting and customer service. You will work in 9-hour shifts with fixed timings, collaborating with a dynamic team in a supportive and growth-oriented environment. Our team values collaboration, innovation, continuous improvement, and staying updated with the latest technology trends to provide the best support possible. If you are passionate about technology, customer service, and enjoy helping others, we welcome you to join us as an Analyst at unifyCX. Join us to make an immediate impact, grow your skills with leading accounting tools like Transaction Pro and QuickBooks Desktop, experience a supportive team culture, and work in a stable and flexible environment that promotes autonomy and professional growth. Your contributions will directly contribute to optimizing data flow into QuickBooks, supporting smooth operations, and informed decision-making.,

Posted 2 weeks ago

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