Posted:3 weeks ago|
Platform:
On-site
Full Time
· Communicate with offshore clients via email/chat with professional written skill
· Communicate with offshore clients via Telephone with professional client centric approach.
· Understand the query / suggestion/ change / bug / incident etc. mentioned by client in email OR received via inbound calls from offshore clients and assign a ticket to the concern team member.
· Take follow up with the team and update to client until the assigned ticket gets resolved.
· Manage ticket cycle and its status throughout the offshore client’s submitted query / suggestion/ change / bug etc. resolution.
· Single point of contact/mediator between Client & Production team.
· Call to offshore clients to explain developer’s query/point, collect client’s feedback and share with the concern team member.
· Escalate the client reported points as per predefined guidelines/escalation matrix.
· Lead generation by extensive market research and submit the filtered leads to the Sales Team.
· Help Sales team generating inquiries from social professional media portals.
· Reaching out to prospect clients and share with Sales Team.
· Assist account team by calling offshore client for the due payments.
· Involve in identifying process gaps & existing process improvement.
· Adopt new process, tools, project & environment to manage client tickets.
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