Interact with customers (via phone, email, & live chat) to provide and process information in response to inquiries, concerns, and requests about products, services, and online orders. Additionally, assist with administrative duties, and other supportive roles (as required). Main Job responsibility: Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email. Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management). Actively involved in pre-sales & post-sales support which includes: answering questions (includes: product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders. Documenting product issues, providing customer feedback and generate summarized reports to Product Managers and Operational Departments. Proactively manage and maintain high customer satisfaction & logistics metric scores for our online store and Marketplace Channels (Amazon, Flipkart, JioMart, etc). Data entry/analysis and reporting to support Management team. Communicate and coordinating with other internal Operations, and working collaboratively with eCommerce Channel Managers & Marketing team.

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Customer Support Executive