Customer Support Executive - International Voice

As a Customer Support Executive for the International Voice Process team in Chennai, your role will involve handling customer interactions with professionalism and a proactive attitude. You will be responsible for: - Handling inbound and outbound calls with international clients - Addressing customer inquiries, complaints, and service requests - Providing accurate information about products, services, and policies - Identifying customer needs and offering effective solutions - Escalating unresolved issues to appropriate departments when necessary - Maintaining a calm and empathetic tone during challenging interactions - Meeting or exceeding KPIs such as call handling time, first-call resolution, and customer satisfaction - Participating in regular training and feedback sessions to improve performance - Maintaining high standards of service quality and professionalism Qualifications required for this role include: - Minimum 1 Year in BPO (Voice Process Preferred) - Fluent English proficiency with a neutral accent - Active listening skills to understand customer concerns clearly - Clear articulation and tone modulation for effective conversations - Empathy and patience to handle diverse customer moods - Stress management in high-pressure environments - Multitasking across systems and customer queries - Team collaboration and coordination with support departments - Goal orientation to meet KPIs like call resolution and CSAT scores Please note that the company's other information such as the Job Code and Recruiter Name has been omitted from the job description.,