Customer Support Executive - International Voice

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients" critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. The diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. Position: Customer Support Experience: 1-4 years Job Location: Chennai Job Responsibilities: - Reviewing new orders for accuracy and completeness - Processing new orders on a web-based system - Clarifying customer inquiries - Maintaining service levels and high levels of accuracy - Placing orders with partners on a web-based order processing system and monitoring the status of these orders, taking appropriate action based on the status - Maintaining a high level of accuracy in all activities - Ensuring timely fulfillment of customer requirements and maintaining accurate records of activities in internal systems Qualification: - Any Degree Technical Skills: - Experience entering data using an alphanumeric keyboard and verifying/proofing entered data - Skill in reviewing, proofing, and verifying data - Ability to quickly learn new concepts - Comfortable working with limited supervision in a fast-paced environment; Creative problem-solver - Knowledge of basic computer operations - Strong organizational skills - Highly motivated in the performance of sometimes repetitive duties with very low room for error Desired Profile: - Experience entering data using an alphanumeric keyboard and verifying/proofing entered data - Skill in reviewing, proofing, and verifying data - Ability to learn new concepts quickly - Comfortable working with limited supervision in a fast-paced environment - Creative problem-solver - Knowledge of basic computer operations - Strong organizational skills - Highly motivated in the performance of sometimes repetitive duties with very low room for error - Prior experience with Microsoft Office is a plus - Prior experience with salesforce.com is a plus Diversity, Equality & Inclusion: Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp. We do not send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request fees for any purpose during or after the hiring process.,