Customer Support Executive – International BPO/KPO

Job Title: Customer Support Executive – International BPO/KPO (Ahmedabad)

Location: Ahmedabad, Gujarat

Job Type: Full-Time | Night Shift / Rotational Shift

Industry: BPO / KPO / ITES

Experience Level: 0–3 Years

Work Mode: On-Site / Hybrid (Based on employer policy)

Job Summary:

We are hiring Customer Support Executives to handle voice/email/chat-based support for international clients. Ideal candidates will have strong communication skills, a customer-first attitude, and the ability to handle queries efficiently in a fast-paced environment. Freshers with excellent English communication are encouraged to apply.

Key Responsibilities:

• Handle inbound/outbound calls, emails, or chats from international customers.
• Resolve customer queries related to products, services, billing, or technical issues.
• Maintain a high level of professionalism and empathy with customers.
• Follow standard operating procedures and quality guidelines.
• Document all interactions and escalate unresolved issues as needed.
• Meet performance metrics including response time, quality scores, and customer satisfaction.

Qualifications:

• 12th Pass / Any Graduate / Undergraduate
• Excellent verbal and written communication skills in English
• Willingness to work in night shifts and rotational shifts
• Basic computer skills with the ability to multitask
• Prior BPO/KPO experience is preferred but not mandatory

Preferred Skills:

• Fluency in English (Neutral/US Accent preferred)
• Active Listening & Problem-Solving
• Customer Handling & Objection Management
• CRM Tools Knowledge (e.g., Zendesk, Salesforce, Freshdesk)
• Email Etiquette & Chat Support
• Time Management
• Empathy & Patience
• Multitasking
• Team Collaboration
• Adaptability to Different Time Zones

Benefits:

• Fixed salary with incentives
• Night shift allowances
• Paid training provided
• Growth and promotion opportunities
• Employee-friendly work culture

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹650,000.00 per year

Schedule:

• Day shift

Application Question(s):

• Are you comfortable working night shifts or rotational shifts?

• How many years of experience do you have in international BPO/KPO or customer support roles?

0 (Fresher)

Less than 1 year

1–2 years

More than 2 years

• Rate your spoken English communication from 1 to 5 (5 being fluent).
• Are you based in or willing to relocate to Ahmedabad?

• Do you have experience using CRM tools (like Zendesk, Salesforce, etc.)?

• What is your expected monthly salary (INR)?

• What is your notice period or earliest joining availability?

Work Location: In person