Customer Support Executive

Integrated Personnel Services

0 - 5 years

0 - 2 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

customer support bpo inbound voice process telecalling customer care domestic bpo domestic calling voice process outbound process voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
Handle inbound voice process calls from customers, addressing their issues promptly and efficiently.
Maintain accurate records of all interactions with customers using CRM software.
Utilize excellent communication skills to build strong relationships with customers and provide personalized solutions.
Collaborate with team members to achieve daily targets and improve overall performance.

Desired Candidate Profile

0-5 years of experience in BPO/Call Centre environment (domestic calling).
Excellent verbal & written communication skills in English language.
Ability to work on rotational shifts including night shifts (if required).
Strong problem-solving skills with attention to detail and ability to multitask effectively.

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