Customer Support Executive

About The Company:  We specialize in connecting top-tier talent with companies looking for skilled,  motivated, and passionate professionals. Our approach is tailored to both, meet the  needs of businesses and support candidates in finding roles where they can thrive.  The Role:  The role typically involves handling both inbound and outbound customer  interactions. In this role, you would be responsible for managing customer queries  through various channels, like phone, email, live chat, or social media, and also  proactively reaching out to customers for follow-up or to offer assistance.  Key responsibilities:  • Inbound Customer Support:  • Answering calls and messages: Respond to customer inquiries,  troubleshoot issues, and provide accurate information about products or  services.  • Problem-solving: Resolve customer concerns, offer solutions, and ensure  customer satisfaction.  • Order Management: Process orders, returns, exchanges, and refunds  where necessary.  • Technical Assistance: Assist customers with technical issues related to  products or services  • Outbound Customer Service:  • Follow-up Calls: Reach out to customers to ensure they are satisfied  with the service or product, gather feedback, and address any lingering  issues.  • Customer Retention: Proactively offer solutions or promotions to retain  customers, or address potential churn.  • Service Updates: Notify customers about updates, new products, or  changes in policies.  • Survey or Feedback Collection: Conduct customer satisfaction surveys  to gather feedback on services and improve processes.  • Multitasking and Time Management: You’ll be expected to handle both  incoming and outgoing interactions efficiently, prioritizing tasks as needed