Customer Support Executive

We are hiring!

Job Title: Customer Support Executive

Location - Trichy

Experience - 1 - 2 years

Working Mode - Work from office

Job Summary:

We are looking for a proactive and customer-oriented Customer Support Executive with excellent communication skills to join our team. The ideal candidate will be responsible for addressing customer queries, resolving complaints efficiently, and ensuring a high level of customer satisfaction across all support channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or other support platforms.
• Resolve customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand and stay updated on the companys products/services to provide accurate information to customers.
• Escalate complex issues to the appropriate departments or higher-level support staff.
• Keep records of customer interactions, process customer accounts, and file documents properly.
• Follow communication procedures, guidelines, and policies.
• Provide feedback on the efficiency of the customer service process.

Required Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong listening, interpersonal, and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in MS Office and basic knowledge of customer service tools (CRM, ticketing systems).
• Fluency in [English and any regional language as required].
• A customer-first attitude with a sense of ownership and responsibility.

Preferred Qualifications:

• Prior experience in customer service, support, or call center roles is a plus.
• Knowledge of CRM software and practices is advantageous.

What We Offer:

• Competitive salary and performance-based incentives
• Friendly and collaborative work environment
• Opportunities for growth and learning
• Training and development programs

If interested please reach out to hr@pmdgtech.com & 9944668705