Customer Support Executive

Grras Solutions (P) Ltd

1 - 3 years

0 Lacs

jaipur rajasthan india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

basic knowledge of excel google sheets ability to multitask and work in a fast-paced environment good communication in english hindi quick learner with problem-solving skills

Work Mode

On-site

Job Type

Full Time

Job Description

Company: Sanskriti Export

Package:20-40k

Location-Sitapura, Jaipur

Experience- 1-2yrs

Role Overview

We are looking for a responsible, polite, and efficient Customer Support Executive

Key Responsibilities

1. Customer Query Handling

Respond to customer queries via WhatsApp, Email, Instagram DMs, and calls.
Help customers with order tracking, product queries, returns/exchanges, and refunds.
Maintain fast response speed and accurate information.

2. Marketplace Ticket Management

Handle support tickets on D2C Brand Website.
Ensure SLA compliance and timely resolution.
Coordinate with warehouse/logistics teams for delivery or RTO issues.

3. Order, Return & Exchange Support

Manage post-purchase and pre-purchase concerns.
Assist with size-related queries, product issues, and feedback calls.
Update internal logs and maintain issue records.

4. Documentation & Reporting

Maintain customer interaction logs and daily reports.
Update issues, resolutions, and follow-ups in sheets/CRM tools.

5. Brand Representation

Communicate professionally, politely, and empathetically.
Maintain consistent tone aligned with brand values.

Skills Required

Good communication in English & Hindi.
Basic knowledge of Excel/Google Sheets.
Quick learner with problem-solving skills.
Polite, patient, and customer-first attitude.
Ability to multitask and work in a fast-paced environment.

Preferred Qualifications

Experience in customer support (e-commerce preferred).
Understanding of marketplace panels is a plus.
Freshers with good communication are also welcome.

Why Join Us

Work with a fast-growing D2C fashion brand
Friendly work culture
Career growth opportunities
Employee discounts on all products

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