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Customer Support Executive

0 years

0 Lacs

Noida, Uttar Pradesh, India

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

support resolve service chat crm retention

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description FreeKaaMaal.com is India's leading cashback website, offering up to 100% cashback on online shopping. With over 10 lakh registered users and more than 7.5 million pageviews per month, it ranks among India's top 250 internet properties. The platform collaborates with over 550 brands, providing users with discount coupons, freebies, and contest giveaways. FreeKaaMaal.com fosters a community of over 250,000 members who actively share and discuss loot deals and freebies available online. Role Description Handle inbound calls to resolve customer queries, complaints, and service requests in a professional manner. Make outbound calls for follow-ups, feedback, and customer updates. Respond promptly and accurately to customer inquiries via email and live chat . Maintain detailed records of customer interactions in CRM tools. Coordinate with internal departments to ensure timely resolution of issues. Deliver high-quality support to ensure customer satisfaction and retention Show more Show less

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FreeKaaMaal.com

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