Job
Description
Delhi NCR, Gurgaon Key Responsibilities: 1. Customer Assistance: o Provide support to clients via phone, email, and live chat. o Respond to inquiries related to accounting software, financial statements, billing, and other accounting-related matters. o Assist clients with troubleshooting and resolving issues promptly. 2. Issue Resolution: o Identify, investigate, and resolve customer issues in a timely manner. o Escalate complex issues to higher-level support or specialized departments when necessary. o Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided. 3. Product Knowledge: o Maintain a thorough understanding of the company’s accounting products and services. o Stay updated with new features, updates, and changes in accounting regulations. o Educate clients on how to use accounting software and other financial tools effectively. 4. Customer Relationship Management: o Build and maintain strong relationships with clients by providing exceptional customer service. o Keep accurate records of customer interactions, issues, and resolutions in the CRM system. o Gather customer feedback and provide suggestions for product improvements. 5. Training and Support: o Conduct training sessions for clients on how to use accounting software and understand financial reports. o Create and update user manuals, FAQs, and other support documentation. o Assist in onboarding new clients and setting up their accounting systems. 6. Team Collaboration: o Work closely with other departments, including accounting, sales, and technical support, to ensure cohesive service delivery. o Participate in team meetings and contribute to the continuous improvement of customer support processes. Qualifications and Skills: Education: o Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Experience: o Previous experience of 2-3 years in customer support or a related field, preferably within the accounting or financial services industry. o Must have Experience with accounting softwares (e.g., QuickBooks, Xero, Capium, Sage) Skills: o Strong understanding of accounting principles and financial statements. o Excellent communication and interpersonal skills. o Proficiency in using customer support software and CRM systems. o Problem-solving skills and the ability to work under pressure. o Attention to detail and accuracy in handling financial information. Personal Attributes: Professionalism: Demonstrates a high level of professionalism and ethical standards. Client-Focused: Committed to providing excellent service and building strong client relationships. Patience: Ability to remain patient and calm while addressing client issues and concerns. Proactive: Takes initiative to identify and address potential issues before they escalate. Team Player: Works well in a team environment and collaborates effectively with colleagues. Experience 1 - 7 Years Salary 3 Lac To 5 Lac P.A. Industry Sales & Marketing / Business Development / Telecaller Qualification M.B.A/PGDM Key Skills Customer Care Executive Resolving Issues Related to Accounting Project Accounting Branch Accounting Customer Assistance: IR Issues Product Knowledge Software Services Accounting Software CRM
