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Customer Support Executive For Hotel sector

Customer Support Executive For Hotel sector

Pletra Technologies India

2 - 4 years

2 - 5 Lacs

pune

Posted:3 weeks ago| Platform:

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Skills Required

inbound customer service customer support executive guest service voice process inbound voice process reservation booking inbound calls guest handling telephone handling hotel

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Communicate with hotel guests and assist with reservations
Manage pricing and maintain accurate customer records
Perform data entry and administrative tasks
Update website content and upload product listings
Process vendor orders and manage listings on platforms such as DoorDash, Grubhub, Walmart, and Etsy

Preferred candidate profile

Excellent verbal and written communication skills
Strong problem-solving abilities with a calm, solution-focused approach
High level of patience, empathy, and professionalism
Ability to multitask and manage time effectively in a fast-paced environmenT

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