Customer Support Executive

Fabric Pandit PVT LTD

2 - 6 years

0 Lacs

surat gujarat

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

english language time management managing processes reporting interpersonal skills excellent communication listening skills customer service practices multitasking targetachieving skills

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for managing inbound and outbound calls in a timely manner, maintaining customer relationships, researching required information using available resources, recommending improved processes to enhance service quality, seizing opportunities to upsell products, and achieving customer service and organization targets by completing related tasks. It is essential for you to be excited and interested in the flexibility and dynamic nature of the company environment. - Manage inbound and outbound calls promptly. - Maintain customer relationships by responding to inquiries and recording all call information. - Research required information using available resources. - Recommend improved processes to enhance service quality. - Seize opportunities to upsell products. - Achieve customer service and organization targets by completing related tasks. - Excellent communication and listening skills with a good command of the English language. - Knowledge of customer service practices and a customer-oriented attitude with professionalism. - Strong multitasking, time management, and target-achieving skills. - Proficiency in managing processes and reporting. - Previous experience in a customer service profile is preferred. - Good interpersonal skills.,

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Customer Support Executive