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Dream Works
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Customer Support Executive

Customer Support Executive

Dream Works

1 - 31 years

1 - 2 Lacs

sector 77 faridabad

Posted:3 days ago| Platform: Apna logo

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Skills Required

support communication chat shipping management logistics schedule dispatch shopify training excel

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Communication Interact with customers via chat, phone calls, WhatsApp, and email. Provide timely responses to order-related queries, product information, delivery status, and return/replacement requests. Handle customer complaints politely and ensure high satisfaction levels. Order & Shipping Management Process customer orders accurately and coordinate with the shipping/logistics team. Generate shipping labels, schedule pickups, and ensure timely dispatch of orders. Track shipments and update customers proactively on delivery statuses. Required Skills & Qualifications Strong verbal and written communication skills (English & Hindi preferred). Basic understanding of e-commerce platforms such as Shopify, Amazon, Flipkart, etc. (training will be provided). Familiarity with Excel, Google Sheets, or similar tools. Customer-centric approach with a positive attitude. Ability to multitask and handle customers calmly in fast-paced situations.

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Customer Support Executive