Customer Support Executive

Dial 2 Connect Solutions

0 - 2 years

1 - 2 Lacs

Chennai

Posted:3 weeks ago| Platform:

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Skills Required

International Call Center International Voice International Voice Process International Calling International BPO Bpo Customer Service Voice Process Voice Support Inbound Voice Process Customer Support Bpo Voice Technical Voice Process International Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities (Night Shift Voice Support, Male Candidates Only)

Handle inbound & outbound calls during
night shifts
professionally.
Address queries on
products, billing, accounts, tech support
, etc.
Communicate effectively in
English
, understand needs & provide solutions.
Maintain accurate customer data in
CRM
, ensuring data security.
Meet key performance metrics:
call handling
,
customer satisfaction
, and
quality standards
.
Adhere to company
policies and compliance protocols
, especially for night operations.
Participate in
training sessions
and continuous skill enhancement.
Provide feedback for improving customer experience and service quality.

Preferred Candidate Profile Male Candidates Only

Education
: Bachelor’s degree or equivalent.
Experience
: 1–2 years in
international voice support
(BPO, night shifts preferred). Freshers may apply.
Language Skills
: Excellent verbal & written
English
.
Technical Skills
: Familiar with
CRM tools
, MS Office, and call center systems.
Customer Focus
: Empathetic, service-oriented, and patient.
Interpersonal Skills
: Team-oriented with good problem-solving ability.
Shift Flexibility
: Willing to work
exclusively night shifts
, including weekends & holidays.
Adaptability
: Ability to perform well in
high-pressure
, fast-paced environments.
Professionalism
: Punctual, responsible, and maintains strict confidentiality.

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