Posted:4 hours ago|
Platform:
Work from Office
Full Time
Employment Type: Full-Time, On-Site
Company Overview:DailyObjects is a rapidly growing D2C lifestyle brand that blends exceptional design, superior craftsmanship, and innovative functionality to deliver unique products. Our fast-paced, dynamic culture encourages innovation, adaptability, and a commitment to excellence in every customer interaction.Role Overview:We are hiring a Customer Support Executive who can deliver top-tier support through calls and WhatsApp messaging. The role requires a solution-oriented approach to addressing customer needs, ensuring positive experiences while maintaining DailyObjects brand integrity.Key Responsibilities:- Manage incoming customer interactions via calls and WhatsApp, ensuring all queries and concerns are resolved promptly.- Communicate effectively to provide accurate product and policy details, fostering trust and satisfaction.- Understand customer pain points and provide empathetic resolutions with a professional demeanor.- Track and document customer issues comprehensively for future analysis and reference.- Collaborate with internal teams to resolve escalated queries and proactively update customers.- Identify recurring challenges and recommend process improvements to enhance service efficiency.
- Excellent English Communication Skills (Verbal & Written)
- Empathy & Customer Focus- Problem-Solving Skills- Multi-Channel Communication Handling- Demonstrated capability to respond promptly to unexpected situations
1-3 years in customer support roles, with a blended approach (calls and messaging). _
Dailyobjects
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