Customer Support Executive (CSE)

Job Title: Customer Support Executive
Type: Full-time, On-site
Location: Sector 48, Gurugram
Salary: ₹15,000.00 – ₹20,000.00 per month
Incentives: Performance Bonus

Company Overview

Vplak is a leading e-commerce platform specializing in electronics and accessories. We pride ourselves on delivering top-notch products and unmatched customer service. As we continue to grow, we're looking for a dedicated Customer Support Executive to help us ensure a seamless experience for every customer.

Role Overview

We’re seeking a friendly, proactive, and solution-oriented Customer Support Executive who will act as the voice of Vplak. You'll handle customer queries, provide support through calls, emails, and chats, and ensure every customer interaction ends with satisfaction.

Key Responsibilities

• Customer Interaction: Handle incoming customer inquiries via phone, email, and chat.
• Issue Resolution: Resolve product-related queries, complaints, returns, and order issues promptly.
• Order Tracking & Follow-ups: Assist customers with tracking orders and proactively follow up on pending issues.
• Product Knowledge: Stay updated with product specifications and offers to assist customers accurately.
• Customer Feedback: Record feedback, report recurring issues, and contribute to process improvements.
• CRM Management: Log all interactions in CRM tools and maintain accurate customer records.

Requirements

• Education: Graduate in any discipline
• Experience: 0–2 years in customer support or call center (E-commerce experience preferred)
• Key Skills:
• Strong communication in Hindi & English
• Patience, empathy, and a problem-solving attitude
• Familiarity with customer support tools and CRMs
• Basic computer skills (MS Excel, Email, Browsing)

What We Offer

• Supportive and fast-paced work environment
• Incentives for performance and customer satisfaction
• Learning and growth opportunities in a growing e-commerce business

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person