We are looking for a proactive and empathetic Customer Support Executive to join our team. Key Responsibilities: Respond promptly to customer inquiries via phone calls. Identify and assess customers’ needs to achieve satisfaction. Resolve customer complaints efficiently and with empathy. Follow communication procedures, guidelines, and policies. Keep records of customer interactions and transactions. Escalate unresolved issues to the appropriate internal teams. Stay updated on product knowledge, policies, and procedures. Qualifications: Senior secondary or equivalent. Proven customer support experience or experience in a client-facing role is a plus. Strong phone contact handling skills and active listening. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Patience and problem-solving attitude. Job Types: Full-time, Fresher Pay: ₹17,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift Work Location: In person Speak with the employer +91 8196956570
We are looking for a proactive and empathetic Customer Support Executive to join our team. Key Responsibilities: Respond promptly to customer inquiries via phone calls. Identify and assess customers’ needs to achieve satisfaction. Resolve customer complaints efficiently and with empathy. Follow communication procedures, guidelines, and policies. Keep records of customer interactions and transactions. Escalate unresolved issues to the appropriate internal teams. Stay updated on product knowledge, policies, and procedures. Qualifications: Senior secondary or equivalent. Proven customer support experience or experience in a client-facing role is a plus. Strong phone contact handling skills and active listening. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Patience and problem-solving attitude. Job Types: Full-time, Fresher Pay: ₹17,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift Work Location: In person Speak with the employer +91 8196956570
We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Requirements: Education: High school diploma or equivalent required. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift Work Location: In person
We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Requirements: Education: High school diploma or equivalent required. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift Work Location: In person
About the Role We are seeking a passionate and skilled iOS developer to join our team. You will design, develop, and maintain cutting-edge iOS applications that deliver exceptional user experiences. Working closely with cross-functional teams, you will ensure our apps are robust, scalable, and aligned with the latest iOS trends. Key Responsibilities Develop and Maintain Apps : Design, build, and optimize iOS applications using Swift and Objective-C. Collaborate : Work closely with designers, product managers, and other developers to implement innovative features and ensure seamless integration. Code Quality : Write clean, maintainable, and efficient code while adhering to coding standards and best practices. Debugging and Testing : Identify and fix bugs, optimize performance, and conduct thorough testing of applications. Stay Updated : Keep up with the latest iOS development trends, tools, and frameworks. App Store Deployment : Handle app submission, updates, and compliance with Apple’s App Store guidelines. Required Skills and Qualifications Programming Languages : Proficiency in Swift and familiarity with Objective-C. Frameworks : Solid experience with iOS frameworks such as UIKit, Core Data, Core Animation, and SwiftUI. Development Tools : Hands-on experience with Xcode, Git, and CocoaPods/Swift Package Manager. API Integration : Experience with RESTful APIs, JSON, and third-party integrations. UI/UX : Understanding of Apple’s Human Interface Guidelines and building responsive, user-centric interfaces. Problem-Solving : Strong debugging and analytical skills. Version Control : Proficiency with Git and collaborative workflows (e.g., GitHub, Bitbucket). App Lifecycle : Experience in deploying and maintaining applications on the App Store. What We Offer Competitive salary and benefits. Flexible working hours and remote options. Opportunity to work on exciting and innovative projects. Learning and development opportunities, including access to courses and conferences. A collaborative and inclusive team environment. Job Types: Regular / Permanent, Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: IOS: 1 years (Preferred) Total work: 1 years (Preferred) Willingness to travel: 100% (Preferred) *Speak with the employer* +91 8196956570 UI/UX : Understanding of Apple’s Human Interface Guidelines and building responsive, user-centric interfaces. Problem-Solving : Strong debugging and analytical skills. Version Control : Proficiency with Git and collaborative workflows (e.g., GitHub, Bitbucket). App Lifecycle : Experience in deploying and maintaining applications on the App Store. What We Offer Competitive salary and benefits. Flexible working hours and remote options. Opportunity to work on exciting and innovative projects. Learning and development opportunities, including access to courses and conferences. A collaborative and inclusive team environment. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
About the Role We are seeking a passionate and skilled iOS developer to join our team. You will design, develop, and maintain cutting-edge iOS applications that deliver exceptional user experiences. Working closely with cross-functional teams, you will ensure our apps are robust, scalable, and aligned with the latest iOS trends. Key Responsibilities Develop and Maintain Apps : Design, build, and optimize iOS applications using Swift and Objective-C. Collaborate : Work closely with designers, product managers, and other developers to implement innovative features and ensure seamless integration. Code Quality : Write clean, maintainable, and efficient code while adhering to coding standards and best practices. Debugging and Testing : Identify and fix bugs, optimize performance, and conduct thorough testing of applications. Stay Updated : Keep up with the latest iOS development trends, tools, and frameworks. App Store Deployment : Handle app submission, updates, and compliance with Apple’s App Store guidelines. Required Skills and Qualifications Programming Languages : Proficiency in Swift and familiarity with Objective-C. Frameworks : Solid experience with iOS frameworks such as UIKit, Core Data, Core Animation, and SwiftUI. Development Tools : Hands-on experience with Xcode, Git, and CocoaPods/Swift Package Manager. API Integration : Experience with RESTful APIs, JSON, and third-party integrations. UI/UX : Understanding of Apple’s Human Interface Guidelines and building responsive, user-centric interfaces. Problem-Solving : Strong debugging and analytical skills. Version Control : Proficiency with Git and collaborative workflows (e.g., GitHub, Bitbucket). App Lifecycle : Experience in deploying and maintaining applications on the App Store. What We Offer Competitive salary and benefits. Flexible working hours and remote options. Opportunity to work on exciting and innovative projects. Learning and development opportunities, including access to courses and conferences. A collaborative and inclusive team environment. Job Types: Regular / Permanent, Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: IOS: 1 years (Preferred) Total work: 1 years (Preferred) Willingness to travel: 100% (Preferred) *Speak with the employer* +91 8196956570 UI/UX : Understanding of Apple’s Human Interface Guidelines and building responsive, user-centric interfaces. Problem-Solving : Strong debugging and analytical skills. Version Control : Proficiency with Git and collaborative workflows (e.g., GitHub, Bitbucket). App Lifecycle : Experience in deploying and maintaining applications on the App Store. What We Offer Competitive salary and benefits. Flexible working hours and remote options. Opportunity to work on exciting and innovative projects. Learning and development opportunities, including access to courses and conferences. A collaborative and inclusive team environment. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty. Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience. Requirements: Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus. Experience: 0-1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism. Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting. Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations. Job Type: Full-time Pay: ₹16,000.00 - ₹21,000.00 per month Benefits: Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: On the road
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty. Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience. Requirements: Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus. Experience: 0-1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism. Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting. Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations. Job Type: Full-time Pay: ₹16,000.00 - ₹21,000.00 per month Benefits: Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: On the road
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty. Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience. Requirements: Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism. Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting. Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations. Job Type: Full-time Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 02/08/2025
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty. Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience. Requirements: Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism. Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting. Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations. Job Type: Full-time Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 02/08/2025
We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Requirements: Education: High school diploma or equivalent required. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift Work Location: In person Application Deadline: 03/08/2025
We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Requirements: Education: High school diploma or equivalent required. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift Work Location: In person Application Deadline: 03/08/2025
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty. Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience. Requirements: Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus. Experience: 0-1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism. Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting. Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations. Job Type: Full-time Pay: ₹16,000.00 - ₹21,000.00 per month Benefits: Provident Fund Work Location: In person
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty. Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience. Requirements: Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus. Experience: 0-1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism. Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting. Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations. Job Type: Full-time Pay: ₹16,000.00 - ₹21,000.00 per month Benefits: Provident Fund Work Location: In person
Job Overview: This role requires excellent communication skills, problem-solving abilities, and the capacity to provide superior customer service to ensure customer satisfaction and loyalty. Key Responsibilities: Handle customer inquiries via phone, email, or live chat promptly and professionally. Provide accurate product and service information, addressing customer concerns and resolving issues efficiently. Record customer interactions, ensuring all information is up-to-date in the system. Troubleshoot and resolve technical issues or direct customers to appropriate resources. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Escalate complex queries to higher-level support teams as needed. Collaborate with cross-functional teams to improve customer service processes and enhance customer experience. Maintain knowledge of company products, services, and policies to offer effective solutions. Meet or exceed individual performance metrics, including response time, resolution time, and customer satisfaction scores. Key Skills & Qualifications: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Education: Bachelor's (Preferred) Experience: customer service: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Required) Overnight Shift (Required) Work Location: In person
Job Overview: This role requires excellent communication skills, problem-solving abilities, and the capacity to provide superior customer service to ensure customer satisfaction and loyalty. Key Responsibilities: Handle customer inquiries via phone, email, or live chat promptly and professionally. Provide accurate product and service information, addressing customer concerns and resolving issues efficiently. Record customer interactions, ensuring all information is up-to-date in the system. Troubleshoot and resolve technical issues or direct customers to appropriate resources. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Escalate complex queries to higher-level support teams as needed. Collaborate with cross-functional teams to improve customer service processes and enhance customer experience. Maintain knowledge of company products, services, and policies to offer effective solutions. Meet or exceed individual performance metrics, including response time, resolution time, and customer satisfaction scores. Key Skills & Qualifications: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Education: Bachelor's (Preferred) Experience: customer service: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Required) Overnight Shift (Required) Work Location: In person
We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Requirements: Education: Graduation equivalent required. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Work Location: In person Application Deadline: 17/09/2025
We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner. Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction. Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers. Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions. Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems. Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service. Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team. Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented. Requirements: Education: Graduation equivalent required. Experience: 0–1 years of experience in a customer support or customer service role preferred. Communication Skills: Strong written and verbal communication skills. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Work Location: In person Application Deadline: 17/09/2025
Role Overview: As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction and loyalty. Your excellent communication skills, problem-solving abilities, and attention to detail will be key in addressing customer concerns promptly and professionally. Key Responsibilities: - Handle customer inquiries via phone, email, or live chat, ensuring a high level of professionalism. - Provide accurate and timely product and service information to address customer concerns and resolve issues efficiently. - Record all customer interactions accurately to maintain up-to-date information in the system. - Troubleshoot technical issues and direct customers to appropriate resources for resolution. - Follow up with customers to ensure that issues are fully resolved and customer satisfaction is achieved. - Escalate complex queries to higher-level support teams when necessary. - Collaborate with cross-functional teams to enhance customer service processes and improve the overall customer experience. - Maintain a strong knowledge of company products, services, and policies to provide effective solutions. - Meet or exceed individual performance metrics, including response time, resolution time, and customer satisfaction scores. Qualifications: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. Additional Company Details: The company offers Provident Fund benefits to employees. This full-time position requires candidates to have a Bachelor's degree, with preference given to those with at least 1 year of customer service experience. The role may involve working day shifts (preferred), as well as night and overnight shifts (required). The work location is in person. (Note: The information in this section is provided for additional context and may not be included in the final job description.),
We are hiring Customer Support Executives for our IT company. The role involves assisting clients and users with product support, handling queries, and ensuring smooth communication between customers and the technical team. Freshers and experienced candidates with good communication skills are welcome. Key Responsibilities: Handle customer queries via calls, emails, and chat support . Provide accurate information about products, services, and technical processes. Assist clients with troubleshooting basic issues and escalate to the technical team when required. Maintain proper records of customer interactions and feedback. Ensure customer satisfaction by resolving issues on time. Coordinate with internal teams (Sales, QA, Development) to provide end-to-end support. Requirements: Minimum qualification: 12th pass / Diploma / Graduate. Strong communication skills in English and Hindi (Punjabi is a plus). Basic knowledge of computers, Excel, and IT tools . Ability to work in night shifts / rotational shifts . Freshers with good learning ability are encouraged to apply. Skills Required: Excellent communication and listening skills. Problem-solving and patience while handling customers. Ability to multitask and manage support tickets efficiently. Knowledge of IT/software support will be an added advantage. Salary & Benefits: Starting Salary: ₹[Amount] per month (based on experience). Performance-based incentives. Growth opportunities into Sales, QA, or Development teams . Professional training provided. How to Apply: Interested candidates can apply directly through Indeed or share their CV at Sanjeev@asritsolutions.com Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Work Location: In person