Customer Support Executive (CSE)

Job Title: Customer Support Executive (Email, Chat, and Calling - UK Process)

Job Location: Pune.

Job Type: Full-time

Job Overview: We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive in the UK process. In this role, you will be responsible for assisting customers through various communication channels, including email, chat, and phone calls. You will ensure customers' inquiries, issues, and requests are handled efficiently and professionally, providing top-quality service and support.

Key Responsibilities:

• Email Support: Respond to customer inquiries and issues received via email. Provide clear, accurate, and timely solutions to all email-based queries.
• Chat Support: Engage with customers through live chat, answering questions, resolving complaints, and offering product or service recommendations in a friendly, professional manner.
• Phone Support: Handle incoming customer calls, assisting with troubleshooting, billing inquiries, product-related issues, and general customer support.
• Customer Interaction: Maintain a positive, empathetic, and professional attitude with all customers, ensuring their satisfaction and a seamless experience across all platforms.
• Documentation: Log customer interactions in the system, ensuring detailed and accurate records of inquiries, complaints, and solutions are maintained.
• Issue Resolution: Escalate unresolved issues to appropriate departments or supervisors in a timely manner.
• Product/Service Knowledge: Stay informed about product or service updates and use this knowledge to assist customers efficiently.
• Compliance: Adhere to company policies, data protection laws, and confidentiality agreements while managing customer information.

Requirements:

• Previous experience in a customer service or support role, especially in email, chat, and phone support.
• Strong written and verbal communication skills, with the ability to express ideas clearly and effectively.
• Ability to multitask and manage time effectively, balancing multiple customer queries simultaneously.
• Strong problem-solving skills with a keen attention to detail.
• Positive attitude with a passion for delivering excellent customer service.
• Familiarity with CRM tools and customer support software is a plus.
• Fluency in English is essential (knowledge of other languages is a bonus).
• Availability to work flexible hours (may include weekends or evenings depending on shift patterns).

Desired Skills:

• Ability to work in a fast-paced environment and handle high-volume communication.
• Excellent listening skills with the ability to empathize with customer concerns.
• Good organizational skills and ability to prioritize tasks.

Let us know if you are interested, kindly drop an email with resume to pooja.dhongade@eternitiqueclientsolutions.com/human.resources@eternitiqueclientsolutions.com

Job Type: Full-time

Pay: ₹11,220.68 - ₹25,557.54 per month

Work Location: In person