Customer Support Executive (CSE)

The job involves interacting with customers via phone, email, chat, or social media to address inquiries professionally and promptly. You will be the primary contact for customers, ensuring positive interactions and offering suitable solutions. Handling customer issues and complaints accurately is crucial, escalating complex queries to relevant departments while keeping customers informed. Follow-up on unresolved issues is necessary for timely resolution and customer satisfaction. Maintaining detailed records of customer interactions, transactions, and feedback is essential. Generating reports on customer feedback and recurring issues will help identify improvement opportunities. Keeping abreast of product knowledge, company policies, and new services is required. Providing accurate information to customers and educating them on product features and benefits is part of the role. Meeting customer service targets, ensuring high customer satisfaction levels, and participating in training sessions for continuous improvement are key responsibilities. Proactively reaching out to customers to promote loyalty, identifying upselling opportunities, and gathering feedback for product/service enhancement are critical tasks. Key Skills Required: - Strong communication and interpersonal skills - Problem-solving ability with attention to detail - Effective multitasking and time management - Patience, empathy, and customer-centric approach - Familiarity with CRM systems - Adaptability and resilience under pressure The position is for a Customer Support Executive who will liaise with customers, provide product/service information, resolve issues efficiently, and ensure customer satisfaction. The ideal candidate should be enthusiastic about helping customers, patient, empathetic, and an effective communicator. Troubleshooting skills are essential for resolving customer complaints effectively. Job Type: Full-time Benefits: - Paid sick time Schedule: - Morning shift Work Location: In person For further details, please contact the employer at +91 8886558111.,