Posted:11 hours ago|
Platform:
On-site
Full Time
Minimum 1-2 years of experience in customer support or a related field.
Excellent communication and interpersonal skills.
Basic understanding of Bill payments or recharge concepts.
Strong problem-solving abilities.
Ability to work effectively in a fast-paced environment.
Role and responsibility:
Responding promptly and effectively to customer inquiries via email, chat, and phone calls.
Providing accurate and helpful information regarding the EG platform, products, and services.
Troubleshooting and resolving customer technical issues and account-related concerns.
Escalating complex issues to the appropriate internal teams when necessary.
Maintaining a positive and professional demeanour while interacting with customers.
Contributing to the development of knowledge base articles and FAQs.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
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