Customer Support Executive

As a Customer Support Executive at ClickRetina, your primary role will involve providing prompt and empathetic support to customer queries and complaints. You will be responsible for communicating clearly and effectively through calls, chats, or emails. In cases where information is insufficient, your task will be to investigate and find appropriate solutions. It is essential to maintain a professional and patient tone while handling queries. Moreover, you will be expected to work both independently and collaboratively with the team, utilizing Excel tools efficiently for data entry and reporting. Key Responsibilities: - Provide prompt and empathetic support to customer queries and complaints. - Communicate clearly and effectively through calls, chats, or emails. - Investigate and find solutions if the information is insufficient. - Maintain a professional and patient tone while handling queries. - Work independently as well as collaboratively with the team. - Use Excel tools efficiently for data entry and reporting. Qualifications Required: - Strong verbal and written communication skills. - Good command over Excel. - Problem-solving ability and conflict resolution skills. - Proactive approach to assisting customers. - Ability to meet deadlines and manage time effectively. - Active listening and clear articulation. - Multitasking and prioritization skills. - Team player with the ability to work independently.,