Work from Office
Full Time
Keep records of the customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
2.
Listen and respond to customers needs and concerns
3.
Review and make changes to customers accounts
4.
Process orders, forms and applications
5.
Follow up to ensure that appropriate actions were taken on customers’ requests
6.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
7.
Compliance with SOPs/Circulars: Ensuring the process is managed/handled as per the SOPs/circular/Exchange guideline
take orders, answer inquiries, and resolve complaints and provide Information
CIEL HR
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