Customer Support Executive

Role & responsibilities

The specific responsibilies of this posion will be the following:

• Obtains orders from various sales plaorms and executes the same.
• Idenfy issues with orders such as incomplete address, phone number or email address
• In case of such issues, reach out to the customer and get proper details to dispatch the order
• To be able to execute order processing (manifest and packing orders)
• Convert abandoned cart orders into sales.
• To obtain customer reviews for sold products.
• Maintain and update the customer Database.
• Regular phone calls and strong follow-ups with exisng and potenal customers
• Communicang with the customers to
• Resolve order issues
• Manage & Resolve Customer Returns
• Increase or maintain the level of business acvity or revenue.
• Prepare and submit Daily, Weekly & Monthly reports
• Answer queries about the products from customers on social media, website, Chat and Phone.

Preferred candidate profile

Requirements

• Minimum 2 years of Experience in E-Commerce Operaons and Customer Handling

• Proficiency in English is a must.

• Proficiency in Hindi - considered an added advantage.

• Deliver exceponal results to convert potenal customers into sales orders.

• Proficient in computer skills with Microso Office

• Excellent communicaon, collaboraon, and people management skills.

• Great interpersonal, presentaon and communicaon skills

Interested candidates can contact to HR 9884001531 for interview schedules.

Regards,

HR Manager