We are seeking a customer-focused Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a high level of customer satisfaction. The role involves communicating with customers through various channels and maintaining accurate records of interactions.

Key Responsibilities:

Handle customer inquiries via phone, email, chat, and ticketing systems
Provide accurate information regarding products, services, and processes
Resolve customer issues promptly and professionally
Escalate complex issues to the appropriate internal teams
Maintain detailed records of customer interactions and resolutions
Follow up with customers to ensure issue resolution and satisfaction
Adhere to company policies, processes, and service standards
Meet individual and team performance metrics (SLAs, CSAT)
Assist in creating FAQs and support documentation
Coordinate with internal teams for issue resolution

Required Skills & Qualifications:

Bachelor’s degree (any discipline)
Minimum 2 years of experience in customer support or a similar role
Excellent communication skills (verbal and written)
Strong problem-solving and interpersonal skills
Ability to handle customers with patience and empathy
Basic computer knowledge and familiarity with CRM / ticketing tools
Willingness to work in shifts (if applicable)

Preferred Skills (Optional):

Experience in fintech, SaaS, or e-commerce support
Knowledge of CRM tools (Freshdesk, Zendesk, etc.)
Multilingual ability

Benefits:

Competitive salary
Performance-based incentives
Career growth opportunities
Supportive and collaborative work environment

Job Type: Full-time

Pay: ₹11,902.54 - ₹30,000.00 per month

Application Question(s):

Are you proficient in Hindi And English?

Work Location: In person

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